Warranty Policy
Meditechnica Healthcare Pvt Ltd is an authorised distributor for every brand we sell. All equipment is covered by the manufacturer's warranty, backed by our own NASED-certified service team for local support.
Warranty Coverage
Audiometers, tympanometers, OAE systems, ABR/BERA systems, hearing aids and ENT equipment carry the manufacturer's standard warranty against manufacturing defects, typically ranging from 1–3 years depending on the brand and product — confirmed at the time of quotation. Consumables and accessories (cables, tips, electrodes, cushions) are not covered under warranty as normal-wear items.
What's Covered
Manufacturing defects, component failure under normal clinical use, and calibration drift outside the manufacturer's specified tolerance during the warranty period.
What's Not Covered
Physical damage from mishandling, water damage, unauthorised repair or modification, damage from power surges without surge protection, and normal wear of consumable parts.
Making a Claim
Contact our service team with your invoice/order details and a description of the issue. Our NASED-certified technicians will assess the equipment and coordinate manufacturer-backed repair or replacement.
Annual Maintenance Contracts (AMC)
For equipment outside its warranty period, we offer AMC plans covering scheduled calibration, preventive maintenance and priority repair. Contact us for AMC pricing.
Contact
For warranty support, write to support@meditechnica.com or call +91 88020 60145.